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Awake BabyCam Support
Help with setup, room codes, subscriptions, and parent connections.
We usually respond within 2 business days. Quick help
Find the fastest next step.
These are the most common areas parents check when setting up or reconnecting devices.
Subscriptions
Restore purchases from Settings and manage plans in your store account.
Pairing devices
Start a room on the child device, then scan the QR code from the parent device.
Camera & microphone
If video or audio is blocked, check the app permissions on the device.
Room code issues
Room codes can expire when the child station stops hosting. Start a new room to refresh it.
Subscription & billing help
Your store account manages billing.
Purchases and subscriptions are handled by the App Store or Google Play, depending on where you installed Awake BabyCam.
Restore purchases: open Settings in the app and use Restore purchases.
Manage or cancel: open your App Store or Google Play account subscriptions.
If a purchase is not detected after restoring, send a support request and include the device platform you are using.
1 parent
One child station and one parent viewer.
Up to 3 parents
One child station with up to three parent viewers.
Getting started
Set up the child station first.
Awake BabyCam works with one device hosting a room and another device joining as the parent viewer.
- Open Awake BabyCam on the child device.
- Choose Child station.
- Start a private room.
- Open Awake BabyCam on the parent device.
- Choose Parent station.
- Scan the QR code or enter the room code.
Troubleshooting
Quick fixes for common setup issues.
Most connection issues are solved by refreshing the child station room or checking device permissions.
Room code not working
Generate a new code on the child device, then try scanning or entering it again.
Camera or microphone issues
Check iOS or Android permission settings and make sure Awake BabyCam can use the camera and microphone.
Parent cannot connect
Confirm both devices have internet access and the child station is still running.
Purchase not detected
Use Restore purchases in Settings, then reopen the subscription screen.
Privacy
Private monitoring, clear room setup.
Awake BabyCam uses camera and microphone access for monitoring sessions and room codes for pairing devices.
App details
Support information for Awake BabyCam.
- App name
- Awake BabyCam
- Platform
- iOS and Android
- Developer
- Megakad xd ltd
- Response expectation
- We usually respond within 2 business days.